Terms of Service

1. Introduction

Welcome to Over The Top Overhead. These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

Throughout these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Over The Top Overhead.
• "Website" refers to overthetopoverhead.com and all associated subdomains.
• "Services" refers to garage door repair, installation, maintenance, and related services provided by Over The Top Overhead.
• "Customer," "you," or "your" refers to the individual or entity accessing our Website or using our Services.
• "Content" refers to all information, text, images, data, links, software, or other material that we provide through our Website or Services.

3. Services

Over The Top Overhead provides garage door repair, installation, and maintenance services for residential and commercial customers. Our specific services include, but are not limited to:

• Garage door repair
• Garage door installation
• Garage door opener repair and installation
• Spring replacement
• Cable replacement
• Roller replacement
• Track repair and alignment
• Preventive maintenance
• Emergency service

Service availability may vary by location. Please contact us to confirm service availability in your area.

4. Appointments and Scheduling

You may schedule service appointments through our Website, by phone, or by email. When scheduling an appointment, you agree to:

• Provide accurate and complete information about your service needs and location.
• Be available at the scheduled time or provide at least 24 hours' notice for cancellations or rescheduling.
• Ensure safe access to the service area for our technicians.

We reserve the right to charge a cancellation fee for appointments canceled with less than 24 hours' notice or for "no-show" appointments.

5. Pricing and Payment

Our service pricing is based on the specific requirements of each job. We will provide you with a written estimate before beginning any work. The estimate may be subject to change if:

• Additional issues are discovered during the service that were not apparent during the initial assessment.
• You request additional services or products not included in the original estimate.
• There are unforeseen complications that require additional time, parts, or labor.

Payment is due upon completion of service unless other arrangements have been made in advance. We accept major credit cards, checks, and cash.

6. Warranties and Guarantees

We provide the following warranties and guarantees for our Services:

• Labor Warranty: All repair and installation services are warranted for 90 days from the date of service.
• Parts Warranty: Manufacturer warranties apply to all parts and products we install. Warranty periods vary by manufacturer and product.
• Satisfaction Guarantee: If you are not satisfied with our Services, please contact us within 7 days of service completion, and we will make reasonable efforts to address your concerns.

Warranties do not cover damage resulting from misuse, abuse, accidents, or attempts to repair by unauthorized persons.

7. Website Use

You may use our Website for lawful purposes and in accordance with these Terms. You agree not to:

• Use our Website in any way that violates applicable laws or regulations.
• Attempt to gain unauthorized access to any portion of our Website or any systems or networks connected to our Website.
• Engage in any activity that interferes with or disrupts the functioning of our Website.
• Use any robot, spider, or other automatic device to access our Website for any purpose without our express written permission.
• Introduce any viruses, trojan horses, worms, or other malicious code to our Website.

8. Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Over The Top Overhead or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our Website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Over The Top Overhead shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our Website or Services.
• Any conduct or content of any third party on our Website.
• Any content obtained from our Website.
• Unauthorized access, use, or alteration of your transmissions or content.

Our total liability for all claims related to these Terms or our Services shall not exceed the amount you paid for the specific service giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Over The Top Overhead, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Website or Services.

11. Governing Law

These Terms and your use of our Website and Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any legal action or proceeding relating to these Terms or our Website or Services shall be brought exclusively in the state or federal courts located in Philadelphia County, Pennsylvania.

12. Changes to Terms

We reserve the right to modify these Terms at any time. All changes are effective immediately when posted on our Website. Your continued use of our Website or Services following the posting of revised Terms means that you accept and agree to the changes.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Over The Top Overhead

Milford, PA

Phone: (570) 535-3667